All of our interactive apps are built and tested with performance in mind. We want our apps to operate in flawless fashion, on every device.

If you experience any sort of "bug" or problem, simply let us know with the Support Form at right. We'll check it out and get right back with you.


Narration, Music, & Sound Effects

Apps are built with many audio features. If no audio is heard:

- Check that the volume control button is turned up

- Check the mute button on side of the device.

If an orange dot is seen, mute is ON.
(The orange dot should be hidden.)

- Check Sounds in device Settings. In the Ringers and Alerts section at the top, move sound slider to the left and back to the right. Reopen app and check audio.


The App Fails to Open

If for some reason the app will not open or opens but then shuts down:

- Reboot your device.

For iOS, press and hold the SLEEP/WAKE button and the HOME button together until the logo appears.

For additional information on resetting your iOS device, see




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If you have an app issue, we'd like to hear about it.


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